Terms and Conditions

Conditions of Sale between DIYdeals and the customer 
This contract is intended to be entered into with customers based in the United Kingdom only and who are 18 years or over.  By entering into the following contract with us you will be confirming that this is true.

Why you should read these terms carefully.
You should read the following contract terms (‘the Terms’) carefully before placing your order to purchase any goods listed in this website & catalogue (‘Goods’).  It is important that you do so as for every purchase which you make, both you (the Buyer’) and we, DIYdeals, as the sellers, will be legally bound by these Terms.

What does the contract between us consist of?
It is our intention that these Terms together with any specifications about the goods such as price, and description, which appear in this website & catalogue, will form the whole of the contract between us.  We will refer from now on to the whole contract between us (i.e. these terms together with specifications about the Goods) as ‘the Contract’.

How the contract between us is formed.
You, by ordering the goods, will be making us an ‘offer’ i.e. an offer to purchase those Goods in accordance with the Contract.  We will then either ‘accept’ or ‘reject’ your offer (usually depending upon availability).  The despatch by DIYdeals of all or part of the order placed will be construed as acceptance by the Company of all or part as the case may be of the Customer’s offer.

What if we do not accept your offer to buy goods from us?
We might reject an ‘offer’, as mentioned above, for a number of reasons, for example, we are out of stock or if you have requested delivery to a country or part of a country to which we are unable to deliver.  If we do not or are unable to accept your ‘offer’, we will contact you by e-mail, telephone, post or other appropriate method, to inform you of this.  If your ‘offer’ is not accepted, there will be no contract between us.

Any orders which we accept are subject to availability.  In the event that we are unable to supply the Goods, we will inform you of this as soon as possible and will reimburse any payment you might have made for the Goods in full as soon as possible and in any event within 30 days of having accepted your order.

The price of the Goods will be as specified on the web site or as specified in any subsequent price change notification or as specified in a promotion during its period of validity at the day on which you order the Goods.

The price of the Goods is inclusive of Value Added Tax.

You can pay by cash on delivery, by bank transfer or by paypal or cheque with order.  It may take 5-7 days for a cheque to clear.  Cheques should be made payable to Peter Dale.

The delivery charge will be as shown for delivery to most of mainland England (excluding Devon & Cornwall), Scotland up to the M8 corridor & Wales. These delivery charges are for any quantity of decking, balustrade, pergola or joist timbers. Delivery usually takes 1 to 10  working days. Our carrier will advise you of the delivery day and will give a 2-3hour time slot)

Whilst we make every effort to deliver goods within the estimated timescales, delays are, however, occasionally inevitable as they may depend, among other things, on availability of the Goods.  We shall not be liable for any delay in delivery of the Goods where the delay is beyond our control.

Although any dates quoted for delivery of the Goods are approximate, the following delivery times are in our experience usual. 

We always aim deliver goods as near to our estimated times as possible and in any event within 30 days of entering into a contract with you.  Where we are unable to deliver the Goods within this time, we will inform you of this.  You will be free in this case to cancel the contract and we will reimburse you in full as soon as possible and in any event within 30 days of cancellation.

We regret that we will not deliver decking to other countries. Please note that delivery may be made in installments but this is very rare.

When does responsibility for the goods pass to you?
We will assume responsibility for the Goods while they are in transit so that if they are damaged on arrival or if they do not arrive at all, we will replace them free of charge.  So that we may take up the matter with the carrier within time limits which they place on us, you must inform us of any damage which has occurred in transit within 3 days of delivery to you.

You will be responsible for the goods as soon as they are delivered to you.  Whilst we usually offer assistance, unloading of the Goods will be at your risk.

We are happy for you to return the Goods for any reason at your own cost subject to the following conditions: You inform us within 14 working days of the Goods having been delivered to you of your intention to return the Goods to us.   You do so within 30 days of delivery of the Goods to you.  The Goods are received by us in the condition they were in when we sent them.  You will be responsible for the Goods whilst they are in transit.

Subject to the above mentioned conditions we will reimburse you in full as soon as possible after the Goods are received and in any event within 30 days of that date.

If you wish to return the Goods because they are damaged when you received them, the Goods can be returned free of charge (we will arrange their replacements).  So that we may take up the matter with the carrier within the time limits which they place on us, you must inform us of any damage which has occurred in transit within 3 days of delivery to you..

Any goods which you return will be returned at your own risk.

We request that you keep all packaging materials so that you can return the Goods as they were sent to you.

We will, if you have complied with our Terms (see above), either refund the price as soon as possible (and in any event within 30 days of our receiving the Goods) or replace the Goods (whichever you prefer).  Any delivery charge on the original order will not be refunded.

We promise to exercise reasonable care and skill in carrying out our obligations under the Contract.   Neither do we in any way wish to avoid liability in relation to any other claim which you might have against us in respect of Goods which we have supplied (or failed to supply) to you and where this is the result of our own negligence.

Where we do accept that we are liable or where we are found to be liable, in relation to any claim you might have against us, we do however limit that liability to the following: 

- To direct and foreseeable losses (including which result from our negligence) which you may suffer.  We will not be liable for losses which are indirect.  By ‘indirect losses’ we mean, for example, loss of profits or loss of contracts, damage to any of your property or damage to anyone else and personal injury which you or someone else might suffer which is not a result of our negligence. 

- To the extent that we are covered by any insurance policy which we have taken out and which is operative at the time that liability arises.

Save as set out above, we will not be liable to you in respect of any claim which you may have.

Errors or Omissions
Whilst we will make every effort to ensure that the information on this website, including anything in the Contract and also in any correspondence from us to you, is accurate, complete and up to date, we cannot guarantee this.  If we do make mistakes, we apologise for any inconvenience which this might cause and we would be grateful if you could point them out to us as soon as possible.  We do reserve the right to correct any mistakes without there being any liability on our part.

Privacy policy:
DIYdeals will not share or pass any information onto any third party. Customer details are processed via Worldpay and DIYdeals has NO access to any payment information other than customer contact and address details.

Law relating to this Contract
The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.

DIYdeals.com company details.
Please send written correspondence to our operational address, which is DIYdeals.com, 6 The Shaw, Glossop, Derbyshire, SK13 6DE

e-mail any questions to sales@diydeals.com

DIYdeals is run by Peter Dale from 6 The Shaw, Glossop, Derbyshire, England SK13 6DE delivering planned projects direct to your door.
The bulk timber is stored at a transport warehouse in Stockport

email sales@diydeals.com, call 01457 855259 or text / sms 07866 767863